When should I reserve my treatment?
We encourage you to make spa appointments as far in advance as possible to ensure the availability of your preferred treatments and times. We can assist you with spa service selections, including the sequence of treatments, promotions, packages and all do you need know before take a choise.
When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 10 minutes before your scheduled treatment. You need fill out a intake form. This will allow you to relax in our lobby rest area.
Should I shave before a treatment?
Shaving is recommended but not necessary for men prior to your visit at Lool Ha Spa a facial. If you do choose to shave prior to your facial, be sure to do so at least 8 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments
Should I eat before a treatment?
For your safety, treatments should not be taken on a full stomach, and will not be rendered to any guest under the influence of alcohol or drugs. Smoking, food, beverages and bare feet are not allowed inside the spa.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.
What is the cancellation policy?
Should you must cancel or reschedule your appointment, please notify at Lool Ha Spa 24 hrs at least before. After this time, reimbursements are not available, however, you may reschedule your spa service based on availability.
Can minors ages 14-17 receive massages or facials?
Minors aged 14-17 may receive massages or facials in Lool Ha Spa only when a parent or legal guardian sign agree the intake form and is present in the guest room or private treatment room during the entire session.
Can minors aged 13 and younger receive massages or facials?
Minors aged 13 and younger may not receive massages or facials.
How will my comfort be ensured?
This is your time and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please share your preferences with us. We request that cell phones and pagers be turned off in the dayspa. For your comfort, you may request a male or female therapist, however the availability of a particular therapist or gender cannot be guaranteed. All therapists are license and highly trained professionals.
What if I have special health considerations?
Before your treatment you need fill out a Lool Ha Spa intake form , you will be asked to complete a medical questionnaire.